Returns and complaints

Returns are possible if the product was shipped to Fagron Croatia no later than the last date before the expiration of 6 months for all raw materials and brands (Fagron brands, Pranarom, Argital, Florihana, etc.), or no later than the last date before the expiry date of 3 months for oleoTHERAPY oils and other oils.

Return orders must be submitted in advance to or +385 99 48 77 929. After receiving the return order, the sales department will send a confirmation of the return order, which must be enclosed with the return. Product must be returned in original, undamaged packaging with no price tag or bar code attached. Otherwise, no refund will be granted. Complaints regarding visible defects (inconsistencies in the type and / or quantity of items delivered) are accepted within 8 days of delivery, as indicated on the invoice. API (Active Pharmaceutical Ingredient) refunds under Directive 2015 / C 95/01, Chapter 7, may only be received with physical evidence of the API raw material being stored under the conditions prescribed for it during the stay in your warehouse, eg temperature print or temperature list. Returns for Medical Devices under the Ordinance on good practice in wholesale trade of medical devices and conditions for entry in the register of wholesale of medical devices (OG 125/13) may be returned for sale (item 18.3 of the Ordinance) if:
  • are in original, unopened packaging and well protected
  • the products are known to be properly stored and handled in accordance with the conditions laid down
  • the remaining validity period is acceptable
  • have been checked by the responsible person
Promotional items with FREE items are shipped without refund!